Sunex has an immediate opening for an Optical Sales / Inside Sales Engineer who will report to the VP of Sales and Marketing in our Carlsbad, CA headquarters.

Your Responsibilities:

• Assess customer requirements and recommend solutions.
• Identify and grow new business across various markets.
• Manage and grow assigned Key Accounts in a focus market.
• Participate in trade shows and generate new sales leads.
• Plan and conduct online and on-site customer meetings.
• Provide quotations, close sales, and provide product support.
• Represent customer needs with our manufacturing in China.

What you should bring to be a successful candidate:

• BS or MS degree in Optics, EE, ME, or Physics.
• 2-5 years of experience in a technical customer-facing role.
• Background in optics and/or digital imaging systems is a plus.
• Sales, Project Mgmt., and intl.travel experience is a plus.
• Excellent communication and interpersonal skills.
• Be ready to take on new challenges and grow with Sunex.
• A team player in an intrapreneurial environment

What we want you to know:

• Up to 25% travel, domestic and international (Asia and EU)
• No cold calling is required
• Employees must meet company standards pertaining to quantity and quality of work performed on an ongoing basis by performing all work-related tasks in a manner in compliance with all Company policies and procedures.
• We provide a competitive compensation package, including a health and retirement program and a year-end performance-based bonus.

The Customer Service Representative reports to the VP of Sales is an integral part of our Team Selling Approach, and is responsible for a broad spectrum of pre and post-sales customer and sales support:

Responsibilities:

• Front-line Customer-centric Sales representative comfortable speaking or emailing with Customers from around the globe.
• Sending quotations / proforma invoices for the standard products to Customers and Distributors
• Interfacing regularly with Sales Managers to facilitate new orders and support post-sales activity.
• Booking orders into Sunex’s orders system.
• Checking POs for correct Terms and Conditions and verifying pricing and delivery terms with the appropriate Sales Manager.
• Requesting schedule updates for open orders from Factory and conveying confirmed ship dates and ship date changes to and from Customer
• “Gatekeeping” responsibilities for online orders and inquiries
• Maintenance of customer email “blast” database
• Maintenance of customer newsletter mailing list
• Management of “house accounts”
• Coordination of Distributor ordering and shipping schedules and weekly sync meetings

Requirements:

• Excellent communication skills
• Friendly customer-service orientated attitude/personality
• Great computer skills including Office Suite products including Excel, Powerpoint, Outlook, etc, are required.
• Minimum 2-3 years customer service or sales background required. 3-5 years CSR or CSM role and experience with a physical [technical] product is preferred.
• College education in a STEM field is preferred
• Multi-lingual is a plus
• Experience with NetSuite and CRM systems are preferred
• High attention to detail and very organized work habits a must

The Senior Optical Lens Designer will be located in our Carlsbad, CA location. You will be working with a team of talented engineers and scientists to design the next-generation lenses for advanced imaging and projection applications. Aligned with Sunex’s team selling approach you will also be working with and supporting our technical sales team to solve technically challenging problems, drive innovative optical solutions, and join customer-facing meetings.

Responsibilities:

• Perform detailed imaging lens design using Zemax or Code V
• Perform advanced optical coating analysis
• Provide technical solutions to potential customers from a wide variety of industries including automotive, medical, security, IoT, VR/AR, and robotics.
• Participate in trade shows and identify potential leads
• Contribute to group technical and sales activities
• Visit customers/partners onsite within the US and abroad
• Be a liaison between customers and our manufacturing operations in China

Requirements

The successful candidate should meet the following requirements:

• BS or MS degree in optics, EE, or physics with optics or imaging concentration
• Minimum 5 years of lens design experience in the industry.
• Proficiency in Zemax or Code V or similar optical design software
• Demonstrated background in imaging optics or digital imaging systems
• Knowledge or experience in optical coating is a plus
• Knowledge of optical manufacturing and testing processes
• Project management and overseas travel experience a plus
• Excellent communication and interpersonal skills.
• A willingness to take on new challenges and to grow with our company.
• A team player in an entrepreneurial environment
• US citizen or permanent resident